Configure Appointment Details

Please click the button to access Chapelgreen Practices online triage form for both admin and non-urgent clinical enquiries. If you are requesting a medical appointment , please submit your request between 8am and 10:30am (non medical enquiries can continue through out the day).

Immediate action required: Emergencies

There are some situations that require immediate attention and calling 999 is the right thing to do. This would include somebody having a heart attack, stroke, being unconscious or a broken limb.

More information on emergencies can be found on the NHS web site.

Non-urgent advice: Appointments System

The routine surgery opening hours are Monday, Wednesday, Thursday and Friday 08:00 to 12:30 and 13:30 to 18:00, Tuesday 08:00 to 12:30 and 14:00 to 18:00

Routine Appointments

We have moved to a mostly same day service, however we do offer a limited number pre-bookable appointments at the GPs request.

How do I make an appointment?

Appointments can be requested online or can be made by calling the surgery and speaking to the patient care co-ordinator. The patient care co-ordinator will be able to offer you the next available appointment.

Our online form can be accessed by clicking on the banner above

You may have to wait longer for an appointment if you wish to specify a particular doctor.

What if I can’t attend during normal opening hours?

We provide extended hour surgeries for those who are not able to attend during normal working hours, this means you may be directed to alternative out of hours HUB services.

Appointment Types

We offer face to face, telephone and video appointments as per patient requests or clinical need. Please let reception know what you would prefer. Please note in certain circumstances we will want patients to attend face to face for examination. 

How can the ANP help?

It is entirely possible that the ANP can deal with your condition. The ANP can treat and prescribe for many acute illnesses. 


Non-urgent advice: Care Navigation

You may notice our reception team start to ask why you need to see a clinician. This is to help assist in our new approach using care navigation. All of our reception team has undergone training to help assist in directing you to the most appropriate service. Our reception team will not be giving clinical advice or triaging, they will however be offering services which may be more suitable for your problem. Some of the services reception may suggest are:

Home Visits

We reserve home visits for patients who are unable to leave their home. This group of patients would be expected to be the very elderly who are housebound or disabled.

  • Telephone Assessment - all requests for visits may be assessed by a clinician who may be able to deal with your problem on the phone. The doctor will prefer to speak to the patient directly.
  • Why is this our policy? In the time it can take for one home visit, a clinician can see about four patients in surgery. A lot of people now have access to their own transport or can ask for help with transport from their friends, neighbour and family. Minimising home visiting allows more people overall to access our doctors.

Please make visit requests before 10:30. Requests after 10:30 may be deferred to the next working day. The receptionist may ask you what the problem is so that this information can be passed onto the clinician. 

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend (DNA), you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

If you have access to systmonline, you can cancel your appointment through the appointments section. You can also use the online form to inform us but there can be a delay in picking these up. If using the online form, please let us know 72 hours in advance. 

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments. Please inform reception staff if you are happy to receive SMS messages and reminders

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Practice Opening Hours

Who Are These Appointments For?

We provide extended hours surgeries for those who are not able to attend during normal working hours. Please be aware that these surgeries are for routine appointments only. If you need to be seen as an emergency, you will be directed to one of the out of hours services. Please contact reception to book an appointment.

When Are These Appointments?

Early Morning

Surgeries are operated from 07:00 on Tuesdays and Fridays from High Green Health Centre, and Wednesdays from Burncross Surgery.   

 *Access to the premises during these times is strictly by appointment only*

Satellite Hub Services

Local GP Practices have teamed up to improve the way we provide weekend and evening appointments for our patients.

This means that most people can book weekend and evening appointments closer to where they live. For our patients appointments will be provided at Burncross and Fairlawns. 

Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and Pharmacists.

Appointments can be booked through our practice by using our online form. Please be aware that there is limited availability.