Practice Update - 1st September 2021

Dear Patients,

Chapelgreen Practice is currently under immense pressures, with increasing demand following the start of the Pandemic. These pressures are intensified whilst we are further impacted by long term sickness and Covid isolations.

Chapelgreen Practice is not alone in struggling with these pressures as GP surgeries across Sheffield, South Yorkshire and the United Kingdom all report being overwhelmed.

We are also aware that we have had long term problems in struggling to meet the demand on the phones and that this is now made worse by the surge in demand. We are currently putting processes in place that we hope will improve access. and information will be published regarding these changes in the coming days.

If you have a complaint about the service, please do not discuss this with the care coordinators (call handlers) or medical staff, they are not in a position to help with your complaint, and the additional time taken in listening to your concerns holds up the other callers trying to get through. Please use the complaint form on the Practice website or collect a form from the reception area.

In the meantime we ask that you be patient with us, and use the alternative services available to you when appropriate;

If you have any of the following symptoms you should seek Emergency Medical Assistance from 999 or A&E. DO NOT use our online services.

  • Crushing Chest pain and tightness
  • New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness and numbness on one side of your body
  • Severe difficulty breathing
  • Heavy bleeding that wont stop
  • Severe injuries
  • Feeling suicidal, wanting to harm yourself, or others

Doctorlink (Condition Assessment Tool)

This AI tool will ask you questions about your problem and will give healthcare advice including;

  • Self Care
  • Directing you to care from the most appropriate health professional and
  • advising if you need to speak to a GP
  • Ordering of repeat medication

Practice Website 'Contact Us' - Responses within 3 working days

  • Admin Queries (including Fit Notes, Recent Test Results, Repeat Prescriptions, etc).
  • Non-Urgent Medical Issues (Contact us about new or ongoing symptoms). Please give us as much detail as possible for the doctor or nurse to assess your needs.
  • Online Advice (see guidance on conditions, symptoms and treatments).
  • Complaints/Comments & Suggestions
  • New Patient Registration Forms and much more

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Statement From The British Medical Association

Please follow the link below for a statement from the BMA in relation to face to face appointments:



track and trace


Please see the latest NHS guidance on the Coronavirus by clicking on the following link:  https://www.nhs.uk/conditions/coronavirus-covid-19/

Current goverment guidance states it is sufficient for an individual to self declare face mask exemption, full guidance can be found - Here



If are pregnant or you have one of the following long-term conditions: asthma, heart disease, inflammatory bowel disease, diabetes, rheumatoid arthritis, chronic lung disease, please follow the links below for COVID-19 advice specific to your condition. 

Pregnancy: https://www.rcog.org.uk/en/guidelines-research-services/guidelines/coronavirus-pregnancy/covid-19-virus-infection-and-pregnancy/ 

Asthma: https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/

Diabetes: https://www.diabetes.org.uk/about_us/news/coronavirus

IBD: https://www.crohnsandcolitis.org.uk/news/updated-wuhan-novel-coronavirus-advice

Inflammatory Arthritis: https://www.nras.org.uk/news/coronavirus-what-we-know-so-far

Respiratory/Lung Disease: https://www.blf.org.uk/support-for-you/coronavirus/people-living-with-lung-condition

Heart Disease: https://www.bhf.org.uk/informationsupport/heart-matters-magazine/news/coronavirus-and-your-health

If you have to stay at home due to coronavirus and cannot work, you can obtain a sick note by following this link: https://111.nhs.uk/isolation-note 

Explainer information for patients about QCOVID

Why have I received this letter?

NHS England had used a risk assessment tool called QCOVID to calculate peoples risk of getting COVID.  This is a complex tool that looks at a variety of different factors to assess peoples’ risk.  Because you have received this letter, you are one of the patients identified by the tool as being at high risk if you were to get COVID.  You can see all the information your GP received here.

What in my medical records has caused me to be added to this list?

Unfortunately, your GP surgery has no current way of replicating the analysis that has been done by NHS Digital and so we are unable to tell you why you have been added to this list.  This situation may change over time, but we have no way of knowing when.

What should I do now?  Should I go to work?  Should I go out?

You should follow the advice detailed here.  This will mean that you need to take extra measures above and beyond those which you probably have been taking.  The guidance covers:

  • Social activities
  • Work
  • Educational settings
  • Travel
  • Shopping
  • Medicines
  • Accessing care and support
  • Registering for additional support

You may be eligible for additional support and should be able to receive statutory sick pay for time off from work.

What about vaccination?

If you are under 65 you should be prioritised for vaccination ahead of others in cohort 6 which is people who are at risk because of a variety of medical conditions.  If you are over 65 you will have already been in group 5, so this won’t affect the priority with which you’re given the vaccine.

What if I think they've added me incorrectly?

At the moment, the best way to review this is through discussion with your GP.  Please bear in mind that GPs are incredibly busy at the moment vaccinating patients as well as trying to provide as normal a service to patients as possible.  Because of this it may not be possible to immediately deal with enquiries about this and you may be asked to submit your details in an online form. 

Do I have to follow this guidance?

Patients at high risk of severe outcomes from COVID-19 infection are strongly encouraged to follow shielding guidance. However, this is advice, and not the law. Patients can choose whether or not they want to follow it.

Why on earth am I only now being identified as high risk?

This tool has only just been approved for use in assessing patients risk of COVID 19.  Until now we haven’t had sufficient scientific evidence to run population-based tools that can accurately assess peoples risk of developing COVID.

Welcome To Chapelgreen Practice

Our Ethos

We are an enthusiastic practice with a commitment to providing high quality medical care. We have a long history of GP training and teaching which ensure the practice maintains high standards of clinical and organisational care that are externally assessed. We take pride in our provision of care to our list of patients and we encourage innovation and feedback to help us to continue to meet the changing needs of the local population.

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