DNA Report - October 2015
Were you struggling to book an appointment today?
In the month of October 2015 we
have had 266 patients that did not attend for an appointment.
This equates to
11 Doctor’s Surgeries of 184 appointments and
5 Nurse Clinics of 82 appointments
Help us to avoid this please by letting us have a mobile contact number so we can
send text reminders to you that can allow you to cancel your appointment via text
You Can Use The 24 Hour 365 Days A Week Cancellation Line Or Use Our New Automated
New Staff Vacancy Added
A new staff vacancy for a GP is available in the staff vacancies
New Out of Hours Hub Service
As part of a new scheme you may be offered an appointment after 18:30 at our hub
site within the Northern General Hospital for urgent appointments. You can find a
map and directions to this hub centre by following the link here.
Thursday Afternoon Closure 12:00- 13:00
Based on feedback received from patients and in order to improve the day to day service
that we provide to our patients the practice has concluded that we need to increase
the protected time we spend with our staff on training. Therefore with effect from
week commencing 6th July 2015 we will be closing on Thursdays between 12:00 - 13:00
during this time your calls will be automatically diverted to CARE UK our ‘out of
hours’ service provider and any calls requiring a GP’s urgent attention will be dealt
with by our ‘Duty Doctor’.
We would like to thank you for your understanding in this matter.
Cut Off Time For Patient Samples
Due to sample collection restrictions we cannot accept any patient sample bottles
after 13:30 each day. Also please make sure you use a sample bottle given to you
by the reception team and not your own bottle.
Patient Participation Group
Thank you to everyone that attends our patient participation group meeting forums.
We hope this will be the beginning of allowing our patients to have a greater contact
directly with the surgery and would like to inform everyone that this group now has
its own section of the web site to keep you updated with what is happening in the
Patient Participation group. Please follow the link to the left or follow the alternative