New Patient Survey for 2014
We’re always working to make our surgery a better place for all of our patient’s
and we welcome you to take part in the 2014 survey to give us some much needed feedback
on how you view the practice. Please print off a copy of the survey here and pass
to our reception team. Thank you.
Telephone System Installed
Chapelgreen Practice has now finalised the installation of a new telephone system
for the practice. This new system will allow patient’s to order their prescriptions
and cancel appointments on a voice mail system 24 hours a day. We also hope that
all past issues with the telephone system are now resolved. Thank you for your patience
and understanding throughout the process.
Changes to clinics and services
Coils can now be fitted at High Green Health Centre as part of our family planning
Online Booking of Appointments
Patient’s are now able to book your appointments online! If you already have a username
and password setup for online prescribing then you’re ready to go. If you haven’t
yet signed up for this service then please speak to someone at reception for your
username and password.
DNA Report - January 2014
We are aware of how difficult it is to get an appointment to see a Doctor and that
is why we would like to keep you informed as to how we are now targeting our patients
who do not attend or are persistent in failing to keep their appointments. A monthly
DNA report is now published so that you can see the impact of how this effects your
access to a Doctor. We can assure you that we do write to patients who fail to attend
their appointments with the eventual request for them to be removed from our Practice
List. Please follow the link here you can read our latest monthly findings on DNA
statistics at the practice. Please remember if you do not need your appointment to
cancel it thank you.