A full team of Patient Services Medical Receptionists are employed at both sites. Receptionists are usually your first port-of-call for all business. They work at the reception desks and answer the telephones along with organising and performing some tests and helping the practice with paperwork. Through them you can access the services that the Practice offers.
The surgeries are open to public access, and there may be occasions when queues build up which take some time to clear. If you are in a queue please be patient and courteous to the Reception Staff and others in the queue.
Touch screen check-in
We provide Touch Screen check-in terminals for each site, with the aim to streamline the process of attending an appointment.
If you are using our touch screen check in machines, please remember to wait until the final confirmation screen when a message will ask you to take a seat in the waiting area.
Data Management and Patient Services
We also employ other Patient Services Administrators and have developed a dedicated Data Management Team who provide the necessary back office functions that the practice needs to work effectively and efficiently. They are involved in correspondence with other Healthcare Professionals as well as maintaining your records, keeping Disease Registers up to date and coordinating the necessary reviews and tests.